SUMMIT FIXED INCOME PRODUCTION SUPPORT (H/F)

Purpose of the job

The global team is responsible for supporting local and global complex applications for FI, ensuring the best level of service to business customers on a day to day basis.

The candidate will integrate the Paris team as a member of the level 2 FI support within this global organization

Responsible for

• Intraday support to users (FO / BO / Product Control etc…) on summit, and the different risks / valuations tools around it
• Batch support for Paris and other locations
• Gate keeper of the production
• Advisor / architect toward other teams on the global architecture (later on)

The below are some of the tasks that need to be done to achieve the above (not exhaustive)

• Work closely with the dev team
• Be the support point of contact and subject matter expert in Paris for this platform
• Develop effective relationships with end users, production and development teams, and be accountable for levels of client satisfaction
• Deliver continuous improvements to insure good monitoring and alerting
• Provide appropriate data on all incidents for Global Snr management
• Document every possible action taken to fix any incident in order to ensure knowledge transfer among the team

Essential Skills

• Very motivated and curious, you should have a wide horizontal knowledge, without having to be  an expert in one specific technology. Proactive in essence, you will have to be highly independent
• You must be comfortable with the different components the architecture is running on: sql, perl, dos scripting, Windows, Grid computing, ControlM.
• Knowledge of financial services technology and business-related requirements would be very much appreciated

Essential Experience

• The ability to speak, understand and write English is a condition sine qua non for this role.
• A minimum 1 year of support services experience. Direct experience with front office/end users.
• Very well organised and able to change his/her priorities in a highly multitasks environment
• The individual in this role should possess a good combination of business and process skills and excellent communication aptitudes.
• A creative and innovative problem-solver, with high curiosity and interest into exploring a new problem.  You should be able to work under pressure with users having very high expectations.
• Ability to work with offshore teams, and at the same time sustain consistent, high quality support